This Privacy Policy outlines how A+Promotionals (referred to as the “Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.aplus.lu (the “Site”), or otherwise communicate with us regarding the Site (collectively, the “Services”).
For the purposes of this Privacy Policy, “you” and “your” refer to any user of our Services, whether as a customer, website visitor, or any other individual whose personal information we collect.
We encourage you to read this Privacy Policy carefully to understand our practices regarding your personal information.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our practices, legal requirements, or operational needs. Updated versions will be posted on the Site with the revised “Last updated” date. We will also take any additional steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information from various sources as outlined below. The specific information we collect and use depends on how you interact with us.
In addition to the specific purposes detailed below, we may use your information to:
- Communicate with you
- Provide or improve the Services
- Fulfill legal obligations
- Enforce applicable terms of service
- Protect the Services, our rights, and the rights of our users or others
What Personal Information We Collect
Information You Provide Directly
You may provide the following types of personal information when interacting with our Services:
- Contact Information: Name, address, phone number, and email.
- Order Details: Billing address, shipping address, payment confirmation, email, and phone number.
- Account Information: Username, password, security questions, and other account security details.
- Customer Support Information: Information included in communications with us, such as messages sent through the Services.
Certain features of our Services may require specific personal information. Choosing not to provide this information may limit your ability to use or access those features.
Information We Collect Automatically
We may automatically collect data about your interactions with the Services (“Usage Data”) using technologies like cookies and pixels. This data may include:
- Device and browser information
- Network connection details
- IP address
- Information about how you interact with the Services
Information from Third Parties
We may also obtain information about you from third parties, such as:
- Vendors and service providers supporting our Site and Services
- Payment processors (e.g., credit or debit card information, billing address)
- Advertising and analytics providers who collect data using tracking technologies like cookies, pixels, and web beacons
How We Use Your Personal Information
Providing Products and Services
We use your information to:
- Process payments and fulfill orders
- Notify you about your account, purchases, returns, or other transactions
- Create and manage your account
- Arrange shipping, returns, and exchanges
Marketing and Advertising
Your information may be used for promotional purposes, such as:
- Sending marketing communications via email, text, or postal mail
- Displaying advertisements tailored to your preferences
Legal Basis (EEA Residents): Legitimate interest in promoting our products under Art. 6 (1)(f) GDPR.
Security and Fraud Prevention
We process your information to detect and prevent fraudulent, illegal, or malicious activities.
Legal Basis (EEA Residents): Legitimate interest in ensuring the security of our Services under Art. 6 (1)(f) GDPR.
Customer Support and Service Improvement
Your data helps us respond to inquiries, enhance our Services, and maintain our business relationships.
Legal Basis (EEA Residents): Legitimate interest in improving our Services under Art. 6 (1)(f) GDPR.
Cookies
We use cookies and similar technologies to enhance your experience, analyze user behavior, and tailor advertising. While most browsers accept cookies by default, you can modify your browser settings to block or delete cookies. Note that disabling cookies may affect functionality and user experience.
How We Share Personal Information
We may share your personal information under these circumstances:
- Vendors and Service Providers: To fulfill services like IT management, payment processing, and shipping.
- Business and Marketing Partners: For advertising and other legitimate purposes.
- Corporate Affiliates: Within our corporate group.
- Legal and Regulatory Compliance: To comply with legal obligations or enforce terms of service.
We do not use or disclose sensitive personal information without your consent or to infer characteristics about you.
Third-Party Websites and Links
Our Site may contain links to third-party websites. We are not responsible for the privacy or security practices of these websites. Please review their privacy policies before providing your information.
Children’s Data
The Services are not intended for children. If you are a parent or guardian and believe your child has provided personal information, contact us to request its deletion.
Security and Data Retention
We take reasonable measures to protect your information, but no security system is foolproof. Retention periods vary based on legal requirements and business needs.
Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access and Portability: Request access to or transfer of your data.
- Correction and Deletion: Request corrections or deletions.
- Opt-Out of Sale/Sharing: Opt out of targeted advertising or data sharing.
- Consent Withdrawal: Revoke previously given consent.
To exercise these rights, contact us using the details below. We will respond promptly, subject to verification of your identity.
Complaints
If you have concerns about how we handle your information, please contact us. You may also lodge complaints with your local data protection authority if unsatisfied with our response.
International Users
We may transfer your information to countries outside your own. Transfers from Europe will comply with recognized mechanisms like Standard Contractual Clauses.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:
Email: info@aplus.lu
We are the data controller of your personal information unless explicitly stated otherwise.